Soal SMA · Soal cerita · Kesulitan 4/5
A company's customer satisfaction score dropped from 85% to 80% after implementing a new automated chat system. However, the number of customers served increased by 50%. Which interpretation is most reasonable?
- A.The automated system is a failure because satisfaction dropped.
- B.The automated system may have enabled more customers to be served, but at a cost to satisfaction.
- C.The drop in satisfaction is due to the increased number of customers.
- D.The company should revert to the old system immediately.
Kunci jawaban & pembahasan
Jawaban: The automated system may have enabled more customers to be served, but at a cost to satisfaction.
The system likely improved efficiency (serving more customers) but reduced quality, reflecting a trade-off.
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